Standard Terms & Conditions
of Quotation

Quoted prices are subject to change upon expiry. Revisions may arise from factors including, but not limited to, vendor price list updates, foreign exchange fluctuations, and changes in import or logistics costs. eeio reserves the right to reissue a revised quotation upon request after expiry.

Invoices not settled by their due date will be subject to a late payment charge of 1.5% per month (or part thereof) on the outstanding balance, calculated from the due date until the date of full settlement.

eeio reserves the right to withhold delivery of goods or suspend order processing in the event of any outstanding overdue payment.

Non-Refundable & Non-Cancellable: Once delivered or activated, software licences and cloud subscriptions are strictly non-refundable and non-cancellable. This policy is enforced by all major vendors, including Microsoft, Veeam, and AvePoint, and applies without exception.

Vendor End-User Licence Agreement (EULA): Use of all software and cloud services is governed solely by the applicable vendor's EULA or Terms of Service. By activating or using any licence, the Customer agrees to be bound by the relevant vendor's terms. eeio accepts no liability for the Customer's compliance with or breach of any vendor agreement.

Subscription Renewals: Subscription-based licences will not be renewed automatically. Prior to the expiry of any subscription, eeio will issue a renewal quotation for the Customer's review. Renewal will proceed only upon the Customer's written confirmation and receipt of payment. Customers are responsible for ensuring timely renewal to avoid service interruption.

Risk of Loss: Risk of loss or damage to goods passes to the Customer upon delivery to the agreed delivery address and acceptance of the goods.

Inspection & Acceptance: The Customer is required to inspect all goods upon delivery and notify eeio in writing of any visible damage, shortage, or discrepancy within 5 business days of delivery. Failure to notify within this period will be deemed as acceptance of the goods in satisfactory condition, and no claims for visible damage or shortage will be entertained thereafter.

Dead on Arrival (DOA): DOA claims must be submitted to eeio in writing within 7 business days of delivery. eeio will assess and liaise with the relevant vendor or distributor in accordance with their applicable DOA policy. Resolution timeframes are subject to vendor procedures and cannot be guaranteed by eeio.

Warranty: All hardware products are covered by the manufacturer's or vendor's warranty only. eeio does not provide any warranty beyond that offered by the manufacturer. eeio will assist the Customer in submitting warranty claims as a courtesy service; however, this does not constitute an assumption of warranty obligation by eeio.

Force Majeure: eeio shall not be held liable for delivery delays or failures resulting from circumstances beyond its reasonable control, including but not limited to shipping disruptions, port congestion, customs clearance delays, global supply chain constraints, or acts of government. Such events do not entitle the Customer to cancel an order or claim compensation. eeio will notify the Customer as soon as practicable of any such delay and will use reasonable endeavours to mitigate the impact.

Governing Law & Jurisdiction: These Terms and Conditions and all related transactions are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region. Any dispute arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Hong Kong SAR.

Limitation of Liability: eeio's total aggregate liability to the Customer, whether in contract, tort, or otherwise, shall not exceed the total invoice value of the specific goods or services giving rise to the claim. eeio shall not be liable for any indirect, consequential, special, or incidental loss or damage, including but not limited to loss of revenue, loss of profit, or loss of data.

Order Cancellation: Orders cannot be cancelled or amended once a purchase order has been raised with the vendor or distributor on the Customer's behalf. Any cancellation or restocking fees imposed by the vendor or distributor will be passed on in full to the Customer.

Taxes & Levies: All prices quoted are exclusive of any applicable taxes, duties, or government levies. Hong Kong does not impose a goods and services tax (GST) or value-added tax (VAT); however, taxes applicable in the Customer's jurisdiction for cross-border transactions remain the Customer's sole responsibility.

Acceptance: Submission of a purchase order, signing of the quotation, email confirmation of an order, or making of payment constitutes the Customer's unconditional acceptance of these Standard Terms and Conditions in their entirety.